Who we are:

MenuSifu Inc. is a leading restaurant point-of-sale solution company based in New York that provides a comprehensive state-of-the-art restaurant management system for dine-in, take-out, delivery, and Cafes. As a SaaS provider, Menusifu covers all kinds of functional requirements from upper-stream supply chain to restaurant internal management operation and even customers. Nowadays, Menusifu has more than 340 employees and 6 offices(headquarters located in Manhattan) all around the world. We, at Menusifu, are keen on providing you an intelligent yet fine dining experience from our innovative ordering system. We’re born to build smart restaurants.

Our team is young and energetic, enterprising and invincible. Menusifu has a broad-development platform to let you fully show your talents. Our mission stems from the passion of food, but beyond. If you crave it, then make it better! If you are a foodie with the same attitude, growth goals and entrepreneurial enthusiasm as Menusifu, please join now!

Stay hungry, Stay foolish!

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What’s the role:

We are looking for a customer service specialist for our payment related business-USezPay. USezPay is an experienced American technology company that provides a variety of payment processing solutions. The company constantly works to grow your business with data-driven credit card processing solutions that help you conduct more commerce transactions. As a result, your company receives more payments.

This employee will receive incoming inquiries from our customers via phone, email, or chat. These communications are supported within the company service standards, working with our customers to resolve their needs for resolution.

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What You Bring To The Table:

1. Call Support & Assistance

● Respond to customer calls regarding billing and payments;

● Address complaints, resolve concerns, and ensure customer satisfaction;

● Document customer requests and escalate issues as needed.

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2. Email Response

● Manage and respond to customer emails in a timely manner;

● Provide billing details and resolve inquiries effectively;

● Track and follow up on unresolved issues.

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3. Live Chat Support

● Assist customers through live chat, optimize FAQs, and improve service efficiency;

● Quickly identify customer issues and provide clear and effective solutions.

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4. Team Collaboration

● Collaborate with internal teams to address recurring customer concerns;

● Analyze customer feedback to drive service and product improvements.

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Who will be a best fit:

● Education: High school diploma or equivalent, with a college degree preferred.

● Customer Service Background: Minimum of 1 year in customer service, preferably within financial or transactional industries. Experience with payment-related services is a plus.

● Work Enthusiasm: Enjoy routine tasks and stay engaged in repetitive work.

● Communication: Excellent written and verbal communication skills.

● Organization: Strong organizational skills and attention to detail.

● Technical Requirements: Must be proficient in MS365 and Office tools. Comfortable working with complex systems and processes.

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What We Offer:

● Competitive salary and benefits, including health insurance, dental&vision insurance, 401K employer matching, paid time off, and more.

● Exciting career growth opportunities in the fast-growing restaurant technology industry.

● A dynamic and inclusive work environment that values innovation, teamwork, and professional development.

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***We are currently working hybrid with a schedule of 3 days on-site per week.

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